Everything customers usually ask, answered plainly. If your question is not here, use the contact form and a person will reply.
How long will my order take to arrive?
Processing takes 1 to 3 business days while your order is picked and packed. Transit is a further 5 to 11 business days. Most orders arrive within 6 to 14 business days of ordering. Orders placed at a weekend begin processing the next business day.
How much does shipping cost?
Standard shipping is free on every order to the United States, with no minimum spend.
Where do you ship from?
Our products ship directly from overseas fulfilment partners. That is how we keep prices low and shipping free, and it is why delivery takes longer than a domestic warehouse would. We would rather tell you plainly before you buy than surprise you afterwards.
How do I track my order?
You will receive a tracking number by email as soon as your order is dispatched. Tracking can take 2 to 3 days to start showing scans, which is normal and does not mean the parcel is lost.
My order has not arrived. What now?
Customs inspections, carrier backlogs and severe weather can push delivery beyond the usual window. If your order has not arrived within 20 business days, contact us and we will investigate, replace or refund it.
Can I return something?
Yes. You have 30 days from delivery to start a return. Items need to be unused and in their original packaging. Contact us with your order number and we will reply with return instructions.
What if my item arrives damaged or is not as described?
Send us a photo and we will replace or refund it. You will not be asked to ship a damaged item back.
Who pays for return postage?
We cover it when the item is faulty, damaged or not as described. For change-of-mind returns the customer covers return postage.
How long do refunds take?
Once we receive and inspect your return we will let you know whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a further 3 to 5 days to show the money.
Can I change or cancel my order?
Email us within 12 hours of ordering and we will cancel and refund in full, provided the order has not already been dispatched.
Do you ship internationally?
At the moment we ship to the United States. We are working on more destinations.
How do I contact a human?
Use the form on our contact page, or email us. We reply within 1 business day.
Still stuck?
Send us a message and we will come back to you within 1 business day.